COVID-19 Notice: Yes, we are open and taking all neccessary safety precautions! Learn More

Frequently Asked Questions

Answers from experts in storage solutions!

Frequently Asked Questions about Self-Storage

Here you will find some answers to commonly asked questions, if you have any more questions or concerns please contact us here! We're happy to help.

When can I move in?

You can move in anytime during the month. The cost is prorated after the first 5 days of the month, for the remainder of the month.

What can I store? Is there anything I can't store?

You can store almost anything at Alberta Storage Place as long as it is not perishable, flammable or illegal!

What happens if I lose my Access Card or Key to my storage unit?

If you lose your access card, report to our Site Manager immediately so the card can be deactivated. After hours call our office at 403-503-0738 and leave a message so we can address this matter immediately. With written consent your lock can be removed and a new lock purchased in the office.

Is there a reservation fee or deposit required?

Reservation deposits are NOT required. You can do an inquiry without providing your credit card information and we can hold a unit for you this way as well.

What kind of security do you provide?

The facility is entirely fenced, with 24-hour video and camera surveillance. The gate and heated buildings are locked and accessible via card reader. After hour security patrols are done 7 days a week. Access is 7 days a week 365 days a year, 5:30 am to 10:30 pm.

Do I need to bring my own lock?

You can supply your own lock, or purchase one from our on-site store.

Do you offer vehicle storage?

We have both indoor (unheated) and outdoor sites available. Valid registration and insurance are required. Call 403-503-0738 for details.

How do I make a payment?

We accept payment by cash, cheque, auto withdrawal, debit, or credit card. Our clients can come into the office to make a payment, pay online, or have automatic payments set up. We provide these options to meet your needs. We can accommodate E-Transfers by special arrangement (conditions apply).

Do I need to have insurance?

Alberta Storage Place does not provide insurance coverage on any items you store in our facility. Our clients have three options regarding Insurance, 1) Provide proof you have homeowner’s or renter’s insurance coverage or 2) Purchase contents insurance from us or 3) sign a waiver that you will not carry any insurance coverage and assume all responsibility and liability for your items stored in our facility. We offer optional content insurance for your convenience, at low monthly fees. Although you are not obligated to purchase insurance, for your peace of mind, serious consideration should be given to having insurance coverage. If you have homeowner’s insurance, we recommend you inform your Insurance Agent you are storing some of your possessions off site and away from your home. We have found most insurance underwriters are requiring your possessions be in heated space. We are unable to provide business coverage.

What kind of documentation do I need to rent storage?

We require valid photo ID issued from a government agency, and a valid credit card.

Can I rent a storage unit over the phone, or online?

New customers can reserve or rent a storage unit on the phone or online. You can come to the office during regular office hours, or we can prepare an E-Lease which you can sign via Docusign so the whole transaction is online. You can then come into the office to pick up your access card, or after hour access can be arranged.

How long do I have to rent my storage unit for?

We have a one month storage commitment. To cancel we require 30 days clear written notice, prior to the end of any calendar month. Please note: there is a minimum six month rental for RV and Yard Storage.

What happens if I need a different size unit upon moving-in or as time goes on?

You can change your unit/space on short notice and we will transfer you to a unit that meets your needs, as long as we have the availability.

Web design by iNet Media Ltd. Digital marketing experts.